Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel packs, and your dry ice will evaporate. Frozen i

Your seafood arrives carefully packaged within a thermal-insulated liner in a corrugated box. We use food-safe, frozen gel packs or dry ice to keep your seafood cold. Feel free to reuse your frozen gel packs, and your dry ice will evaporate.Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen. Fresh and live items (Non-frozen) ship separately with frozen gel packs. The frozen gel packs are used to keep your seafood cool and fresh.The food itself comes in a variety of packaging types based on the item(s) in your order. This information can be found on product pages. &#xA0;The plastic film protecting the seafood is FDA and USDA compliant, as well as BPA free.&#xA0; In the rare instance that packaging has been punctured or torn during transit, you can feel safe to repackage it and store it in the refrigerator or freezer.You may notice some differences for the items that are shipped from our marketplace partners. These items are noted on our product pages.For information regarding packaging sustainability, please see our <a href="https://fultonfishmarket.com/pages/help-center?hcUrl=%2Fen-US%2Fis-the-packaging-sustainable-how-can-i-dispose-of-my-packaging-140118" rel="noopener noreferrer" target="_blank">packaging sustainability FAQ</a>.

How is my order packaged?

Yes! We continuously strive to find the most sustainable options that provide you with the highest quality seafood. Box:. The corrugated box is biodegradable and recyclable. Here is some more information on why we believe corrugated is a great choice

Yes! We continuously strive to find the most sustainable options that provide you with the highest quality seafood.Box:The corrugated box is biodegradable and recyclable. <a href="https://www.fibrebox.org/corrugated-is-sustainable" target="_blank" rel="noopener noreferrer">Here</a> is some more information on why we believe corrugated is a great choice. It also makes a great fort for your cats!Liner:We use different liners based on availability and the specifics of your order. All are sustainable choices.<ul><li>If you receive a brown newspaper designed liner it&apos;s a paper-based, 100% curbside recyclable and compostable liner. Simply place it in your paper recycling bin along with other paper products.</li><li>If you receive a white liner it&apos;s biodegradable cotton wrapped in plastic. Simply remove the plastic around the cotton liner, place the plastic in the recycling bin, and place the cotton liner in the trash. Since it&apos;s biodegradable, it will naturally decompose instead of taking up space in a landfill. The entire liner can also be in-store recycled as #4 plastic anywhere that accepts household textiles. <a href="https://kodiakooler.com/sustainability/" target="_blank" rel="noopener noreferrer">Here</a> is some additional information on how to recycle the liner. The cotton is 100% postindustrial content with no post-consumer. This is important because post-consumer cotton is not biodegradable as it has too much synthetic material in it.</li></ul>Coolant:<ul><li>Gel Packs - The gel packs are food-safe, non-toxic, and can be consistently refrozen and reused. If you choose to dispose of them, the plastic should be thrown away. We are actively working on finding a film that is recyclable.</li><li>Dry Ice - <a href="https://fultonfishmarket-mjpfjqaqnzb.gorgias.help/en-US/how-to-handle-and-dispose-of-dry-ice-222007?isEmbedded=true" target="_blank" rel="noopener noreferrer">Dry ice</a> is simply frozen carbon dioxide so it&apos;s a sustainable choice that will naturally dissipate on its own. The plastic bags the dry ice comes in can be tossed (We are actively working on finding a plastic bag that is recyclable). &#xA0;If your item is shipped with dry ice, please be careful not to touch the dry ice with bare hands because contact can cause severe cold burns and frostbite. Instead, use thick gloves or tongs to remove the ice and let it evaporate outside or in a well-ventilated area. Keep it away from children and pets. Do not put dry ice in tightly closed containers or down a drain. &#xA0;For a fun party trick you can run the dry ice under water for a fog show!</li></ul>

Is the packaging sustainable and how can I dispose of my packaging?

Freshly frozen and live/fresh items (non-frozen) ship in separate boxes. Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen. Live and fresh items (non-frozen) ship with frozen gel packs. Th

Freshly frozen and live/fresh items (non-frozen) ship in separate boxes.Frozen items ship with dry ice. Shipments with dry ice will remain frozen during transit and will arrive frozen.Live and fresh items (non-frozen) ship with frozen gel packs. The frozen gel packs are used to keep your seafood cool and fresh.The dry ice/gel packs are placed within an insulated liner in a corrugated box. The liner keeps the cold air in and the warm air out. The combination of the liner, dry ice/gel packs, and the box has been designed and tested to keep your seafood at the optimal temperature.

How does my order stay cold and fresh?

Use the chat icon in the bottom right or send us a message! We're happy to help!

M - F   8 am - 8 pm
SAT   11 am - 4 pm
SUN CLOSED
CHAT: Click the help icon located in the lower right
EMAIL: customerservice@fultonfishmarket.com

Refund Policy

Vendor Inquiries

About Us

Shipping & Delivery

Contact Us

Shop All Seafood

Content Hub

Account Login

Gift Cards

Offers

Fulton Fish Market

Find answers to questions about packaging from Fulton Fish Market. Fulton Fish Market is the best online fish market with high-quality seafood delivery.

Packaging | Fulton Fish Market Help Center

Find answers to questions about packaging from Fulton Fish Market.

Packaging

What makes FultonFishMarket.com different from other fish markets or retailers?

Do you have a store?

Where are you located?

Can I visit and purchase seafood from the market? Can I tour the market?

How do I contact your customer service team?

General

Can I store my shipping and payment information for easy checkout? Is it secure?

Do you accept SNAP or EBT benefits?

Can I send an order as a gift?

Is there a minimum purchase amount?

What methods of payment do you accept?

How do I update the payment information on my order?

What is Shop Pay and why does it keep popping up?

Help! I’m having trouble checking out!

Do you offer wholesale or bulk discounts?

How can I share my experience with others?

Can I change or cancel my order after it is placed?

What if there is an issue with my order?

My seafood has ice crystals on it. Is this freezer burn?

There is a break in the vacuum seal/the seal is not tight, is the seafood safe to consume?

What is your return policy?

What is your refund policy?

How do I cancel my order?

What is your replacement policy?

What if the seafood I received is not up to quality standards or is damaged?

My order is marked delivered but it’s not here.

What do I do if I receive the wrong item?

Item is missing from my order.

Order Issues

How do I apply a promotion, discount, or coupon code?

How do I redeem rewards points?

Where do I find promotions and discounts?

Help! My promo code isn’t working!

Help! I forgot to add a promo code (but already purchased)!

Do you have a rewards program?

How do I enroll in the rewards program?

Do you have a referral program? How does it work?

Do you offer a military discount?

Promotions & Rewards

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I apply a gift card code and promotion code to the same order?

How do I find the balance on my gift card?

How does a gift order work?

What is sent to my recipient?

What if my recipient doesn’t like the gift I selected?

Will I know if my recipient has redeemed their gift?

Gift Orders

Orders & Payment

How to get the most out of our product pages

What is the Freshness Guarantee?

Help!  I can't find an item I’m looking for!

Can I place a custom order?

What if an item is out of stock?

Which products are Kosher?

Is your fish wild or farmed?

At what temperature do you freeze your fish? How do you ensure your frozen seafood is a super premium quality?

How do I safely freeze and thaw seafood?

What are some quick ways to prepare seafood?

I'm planning for an important event... What should I know?

How much seafood should I serve?

How is my seafood selected?

How are products weighed?

Is the seafood caught daily?

Are whole fish cleaned before shipping?

Is your seafood sustainable?

Do you offer organic seafood?

Does your seafood contain growth hormones or antibiotics?

Are any products treated with carbon monoxide?

What is sushi?

What is sushi-grade or sashimi-grade fish?

Product Information

Do I need an account to place an order?

How do I subscribe to receive special offers from Fulton Fish Market? How do I unsubscribe?

Help! I’m having trouble signing in!

How do I set up an account?

How do I reset my password?

How do I change my default address?

Account

How do I set up a subscription order?

What are the terms of the subscription service?

When will my subscription order be delivered?

How do I log in to my subscription account and manage my subscriptions?

How do I add an item to my subscription?

How do I edit an item, cancel an item, or swap an item on my subscription account?

How do I skip or pause a subscription order?

How do I change the charge date on my upcoming subscription order?

How do I change the frequency of my subscription?

How do I update a payment method on my subscription account?

Can I add a backup method of payment?

How do I update my subscription shipping address?

How do I apply a promotion code to my subscription?

How do I redeem rewards points and apply them to my subscription account?

Why are some items not eligible as a subscription?

How do I cancel my subscription?

How do gift subscriptions work?

Subscription

When do you ship and when can I expect my order to be delivered?

What are the delivery rates and do you offer free shipping?

What if I need a specific delivery date?

How do I track my order?

What will I be charged for shipping?

Where is my order?

How long does delivery take?

Do I need to be home to receive my delivery?

Why can’t I track my order?

Why are non-frozen and frozen items shipped separately?

Where do you ship from?

Do you have a pick up option?

Do you deliver to PO Boxes?

Do you deliver to Hawaii or Alaska?

Do you deliver internationally?

What is the carbon emissions impact of my delivery?

Can I update the shipping address after my order has been placed?

Shipping & Tracking

How to handle and dispose of dry ice

How do I store my seafood?

How long will my seafood last?

Storage & Handling

Can I re-freeze product that has thawed?

Should I avoid seafood because of mercury, other heavy metals PFAs?

I have a shellfish allergy. Is it safe for me to purchase non-shellfish from your site?

What safety regulations and standards does your seafood and operation adhere to?