Use the chat icon in the bottom right or send us a message! We're happy to help!

M - F   7 am - 8 pm
SAT   9 am - 5 pm
SUN CLOSED
CHAT: Click the help icon located in the lower right
EMAIL: customerservice@fultonfishmarket.com

Refund Policy

Vendor Inquiries

About Us

Shipping & Delivery

Contact Us

Shop All Seafood

Content Hub

Account Login

Gift Cards

Offers

Fulton Fish Market

<p>Packing mistakes can happen. We apologize for the inconvenience and are happy to make it right. Please <a href="https://fultonfishmarket.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong>contact customer service</strong></a> for assistance.</p>

Packing mistakes can happen. We apologize for the inconvenience and are happy to make it right. Please contact customer service for assistance.

What do I do if I receive the wrong item?

Orders & Payment

Order Issues

What makes FultonFishMarket.com different from other fish markets or retailers?

Do you have a store?

Where are you located?

Can I visit and purchase seafood from the market?

How do I contact your customer service team?

General

Can I store my shipping and payment information for easy checkout? Is it secure?

Do you accept SNAP or EBT benefits?

Can I send an order as a gift?

Is there a minimum purchase amount?

What methods of payment do you accept?

How do I update the payment information on my order?

What is Shop Pay and why does it keep popping up?

Help! I’m having trouble checking out!

Do you offer wholesale or bulk discounts?

How can I share my experience with others?

Can I change or cancel my order after it is placed?

What if there is an issue with my order?

My seafood has ice crystals on it. Is this freezer burn?

There is a break in the vacuum seal/the seal is not tight, is the seafood safe to consume?

What is your return policy?

What is your refund policy?

How do I cancel my order?

What is your replacement policy?

What if the seafood I received is not up to quality standards or is damaged?

My order is marked delivered but it’s not here.

Item is missing from my order.

How do I apply a promotion, discount, or coupon code?

How do I redeem rewards points?

Where do I find promotions and discounts?

Help! My promo code isn’t working!

Help! I forgot to add a promo code (but already purchased)!

Do you have a rewards program?

How do I enroll in the rewards program?

Do you have a referral program? How does it work?

Promotions & Rewards

How do I purchase a gift card?

How do I use a gift card for my purchase?

Can I apply a gift card code and promotion code to the same order?

How do I find the balance on my gift card?

How does a gift order work?

What is sent to my recipient?

What if my recipient doesn’t like the gift I selected?

Will I know if my recipient has redeemed their gift?

Gift Orders

How to get the most out of our product pages

What is the Freshness Guarantee?

What if I don’t see an item I’m looking for?

Can I place a custom order?

What if an item is out of stock?

Which products are Kosher?

Is your fish wild or farmed?

At what temperature do you freeze your fish? How do you ensure your frozen seafood is a super premium quality?

How do I safely freeze and thaw seafood?

What are some quick ways to prepare seafood?

I'm planning for an important event... What should I know?

How much seafood should I serve?

How is my seafood selected?

How are products weighed?

Is the seafood caught daily?

Are whole fish cleaned before shipping?

Is your seafood sustainable?

Do you offer organic seafood?

Does your seafood contain growth hormones or antibiotics?

Are any products treated with carbon monoxide?

What is sushi?

What is sushi-grade or sashimi-grade fish?

Product Information

Do I need an account to place an order?

How do I subscribe to receive special offers from Fulton Fish Market? How do I unsubscribe?

Help! I’m having trouble signing in!

How do I set up an account?

How do I reset my password?

How do I change my default address?

Account

How do I set up a subscription order?

What are the terms of the subscription service?

When will my subscription order be delivered?

What are the delivery rates for subscription orders?

How do I log in to my subscription account and manage my subscriptions?

How do I add an item to my subscription?

How do I edit an item, cancel an item, or swap an item on my subscription account?

How do I skip or pause a subscription order?

How do I change the charge date on my upcoming subscription order?

How do I change the frequency of my subscription?

How do I update a payment method on my subscription account?

How do I update my subscription shipping address?

How do I apply a promotion code to my subscription?

How do I redeem rewards points and apply them to my subscription account?

Why are some items not eligible as a subscription?

How do I cancel my subscription?

How do gift subscriptions work?

Subscription

When do you ship and when can I expect my order to be delivered?

How do I track my order?

What if I need a specific delivery date?

Do you offer free shipping?

What will I be charged for shipping?

Where is my order?

How long does delivery take?

Do I need to be home to receive my delivery?

Why can’t I track my order?

Why are non-frozen and frozen items shipped separately?

Where do you ship from?

Do you have a pick up option?

Do you deliver to PO Boxes?

Do you deliver to Hawaii or Alaska?

Do you deliver internationally?

What is the carbon emissions impact of my delivery?

Can I update the shipping address after my order has been placed?

Shipping & Tracking

How is my order packaged?

Is the packaging sustainable and how can I dispose of my packaging?

How does my order stay cold and fresh?

Packaging

How to handle and dispose of dry ice

How do I store my seafood?

How long will my seafood last?

Storage & Handling

Can I re-freeze product that has thawed?

Should I avoid seafood because of mercury, other heavy metals PFAs?

I have a shellfish allergy. Is it safe for me to purchase non-shellfish from your site?

What safety regulations and standards does your seafood and operation adhere to?

What do I do if I receive the wrong item?Updated a year ago